1. Appointments
- Booking: Appointments can be made online, by phone, or in person. We recommend booking in advance to secure your preferred time slot.
- Confirmation: You will receive a confirmation message with the details of your appointment. Please verify these details to ensure accuracy.
- Late Arrivals: If you arrive more than 15 minutes late, we may need to reschedule your appointment or shorten the session, which may incur additional charges.
2. Cancellations and No-Shows
- Cancellation Policy: Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment. Cancellations with less than 24 hours' notice may be subject to a fee of up to 100% of the appointment cost.
- No-Show Policy: If you miss an appointment without prior notice, you will be charged the full fee for the missed session.
- Rescheduling: To reschedule, contact us at least 48 hours before your appointment. We will do our best to accommodate your new preferred time.
3. Payment Policy
- Payment Methods: We accept cash, credit/debit cards, and other electronic payments. Full payment is required at the time of service unless otherwise arranged.
- Refunds: We do not offer refunds for completed services. If you are dissatisfied with your treatment, please contact us to discuss your concerns.
4. Confidentiality and Data Protection
- Client Information: We are committed to protecting your privacy and complying with data protection laws, including the General Data Protection Regulation (GDPR). All personal data is stored securely and accessed only by authorized personnel.
- Privacy Policy: Your personal information will not be shared with third parties without your explicit consent, except as required by law.
5. Treatment Consent
- Informed Consent: Prior to any treatment, clients must provide informed consent, which includes understanding the nature, risks, and benefits of the procedure. This process ensures that you are fully aware of what the treatment involves.
- Medical History: Clients are required to provide accurate and complete medical history, including any allergies, medications, or pre-existing conditions, to ensure safe and effective treatment.
- Minors: Clients under 18 will not be treated under any circumstances.
6. Health and Safety
- Hygiene Standards: We follow stringent hygiene and sanitation protocols to ensure a clean and safe environment for both clients and staff, adhering to general health and safety guidelines.
- COVID-19 Measures: Clients must comply with any COVID-19 safety protocols in place, including mask-wearing and social distancing. If you are experiencing symptoms of illness, please reschedule your appointment.
- Emergency Procedures: In the event of a medical emergency, we will follow established protocols and contact emergency services if necessary.
7. Feedback and Complaints
- Feedback: We value your feedback and encourage you to share your experience with us. This helps us improve our services.
- Complaints: If you have any complaints, please inform us as soon as possible. We follow a formal procedure to address and resolve issues promptly.
8. Policy Changes
- Updates: The Injector Angel reserves the right to update these policies as needed. Changes will be communicated via our website or in-clinic notices. It is your responsibility to stay informed about the latest policies.
When Booking an appointment with us, you agree to adhere to these policies.